Terms of service

Effective Date: 29th July, 2026

These Terms and Conditions explain the rules for using Himaya's website, placing orders, making payments, requesting support, and purchasing women's clothing from Himaya through official online and support channels.

In these Terms, 'Himaya', 'we', 'us', and 'our' refer to Himaya and/or the legal entity operating the Himaya store. 'Customer', 'you', and 'your' refer to any person who visits the website, places an order, contacts Himaya, books an appointment, or uses Himaya's services.

By using Himaya's website, placing an order, completing checkout, contacting Himaya for order support, or using any official Himaya service, you agree to these Terms and the related policies linked on this website.

Overview

These Terms should be read together with Himaya's Privacy Policy, Shipping and Delivery Policy, Return and Exchange Policy, Size Guide, Contact Himaya page, and FAQs.

If any topic is explained in more detail in a linked policy, that detailed policy will apply to that topic. Himaya may update these Terms from time to time, and the latest version will be posted on this page.

Quick Overview

• These Terms govern use of Himaya's website, official support channels, and orders for women's clothing.

• These Terms work together with the Privacy Policy, Shipping and Delivery Policy, Return and Exchange Policy, Size Guide, Contact Himaya page, and FAQs.

• Himaya may review orders before processing and may correct pricing, product, preparation-time, shipping, or availability errors where needed.

• Orders are not confirmed for processing until Himaya reviews payment verification, Cash on Delivery verification where applicable, article availability, and required order details.

• International customers are responsible for customs duties, import taxes, VAT, clearance fees, and destination-country charges unless Himaya confirms otherwise in writing.

• Himaya's liability is limited as described below, without reducing any refund, exchange, store credit, or other resolution expressly approved under the Return and Exchange Policy.

Use of the Website

Customers may use Himaya's website for lawful personal shopping, product browsing, order placement, size guidance, customer support, and related boutique services.

Customers are expected to use the website responsibly and must not misuse the website, interfere with website security, attempt unauthorized access, submit false information, place fraudulent orders, copy website content without permission, scrape product data, or use the website in a way that may harm Himaya, other customers, or third-party service providers.

Eligibility

By using the website or placing an order, you confirm that you are legally able to enter into a purchase transaction under applicable law. If you are under 18, a parent, guardian, or responsible adult should place or approve the order and provide any required information.

Account and Customer Information

Customers are responsible for providing accurate and complete information when placing an order, creating an account where available, booking an appointment, requesting support, or submitting measurements for selected articles.

This may include name, phone number, WhatsApp number, email address, shipping address, billing details, order information, size details, appointment details, and any information required to fulfill the order or provide support.

Himaya handles customer information according to the Privacy Policy: /policies/privacy-policy.

Product Information and Availability

Himaya aims to present product descriptions, sizes, colors, prices, preparation times, and availability as accurately as possible. Product details may vary by article, design, stitching, fabric, embellishment, handwork, stock position, and production requirements.

The preparation or processing time for each article is shown on the product page near the price and product details, and may also appear at checkout before purchase. Customers should review all product details before placing an order.

All products are subject to availability. Himaya may contact the customer if an item, size, color, fabric, customization option, or article detail becomes unavailable before dispatch.

Color, Photography, and Display Accuracy

Slight color variation may occur due to lighting, photography, editing, or device screen settings, and minor color differences are not considered a defect.

Styling items shown in campaign or product photography are for visual reference only and are not included unless clearly mentioned in the product description.

Pricing, Promotions, and Errors

Himaya may update product prices, promotions, discounts, shipping charges, and availability without prior notice, unless an order has already been accepted and confirmed according to these Terms.

If a product price, promotion, product detail, preparation time, shipping charge, or availability status is shown incorrectly because of a technical error, human error, system issue, or third-party service issue, Himaya may correct the error, contact the customer, cancel the affected order, or offer an updated option before processing.

Himaya is not required to honor an incorrect price or incorrect product information caused by an obvious error. If payment has already been made for an order affected by such an error, Himaya will contact the customer regarding correction, exchange, store credit, refund, or another suitable solution according to the relevant policy.

Orders and Order Acceptance

Placing an order does not automatically mean that the order has been accepted for processing. Himaya may review orders for payment verification, Cash on Delivery verification, stock availability, article availability, size/customization details, delivery feasibility, and fraud or misuse concerns.

Himaya may refuse, cancel, or hold an order if payment cannot be verified, the item becomes unavailable, the price or product listing contains an error, delivery details are incomplete, the order appears suspicious, the customer cannot be reached for required confirmation, or the article cannot be fulfilled as requested.

If a prepaid item becomes unavailable before dispatch, Himaya will contact the customer regarding a refund, exchange, store credit, or suitable alternative according to the Return and Exchange Policy: /policies/refund-policy.

Payment Terms

Available payment options will appear at checkout. Himaya currently uses PayFast and may use other payment methods enabled in Shopify checkout from time to time.

Payment processing and related data handling are described in the Privacy Policy: /policies/privacy-policy.

Prepaid orders begin preparation after payment verification. Customers are responsible for ensuring that payment information is accurate and authorized.

International orders must be prepaid. International Cash on Delivery is not available.

Cash on Delivery

Cash on Delivery may be available in Pakistan only for selected ready-to-ship domestic orders, if shown at checkout and approved after Himaya's order verification.

Himaya may contact the customer through call, WhatsApp, SMS, or email to verify a Cash on Delivery order before processing.

Cash on Delivery is not available for international orders, bridal, formal, heavy party-wear, stitched, made-to-order, customized, pre-order, sale, high-value, or specially prepared orders unless Himaya confirms otherwise.

Order Changes and Cancellation Requests

Order changes can be requested before processing, but they cannot be guaranteed. Changes may not be possible once an article is processed, customized, packed, or dispatched.

If an order is cancelled before dispatch under an approved cancellation request or because Himaya cannot fulfill the item, any refund, exchange, store credit, or suitable alternative will be handled according to the Return and Exchange Policy.

Article Preparation Time

Article preparation time and courier delivery time are separate timelines.

The preparation or processing time for each article is shown on the product page near the price and product details, and may also appear at checkout before purchase. Different articles may require different preparation times depending on design, stitching, handwork, embellishment, order volume, and availability.

Stitched, formal, bridal, heavy party-wear, pre-order, customized, and made-to-order articles may require additional preparation time before dispatch.

Shipping and Delivery

Himaya offers free standard delivery within Pakistan on domestic orders. Free delivery applies to standard outbound order delivery only and does not automatically apply to return, exchange, re-delivery, or re-shipping charges.

Once dispatched, domestic orders within Pakistan usually take 2-4 working days under normal delivery conditions. Once dispatched, international delivery usually takes 5-14 working days, depending on destination country, courier service, customs clearance, and local delivery procedures.

Delivery timelines are estimates and may be affected by courier delays, customs clearance, public holidays, sale periods, festive seasons, weather conditions, remote-area delivery, or high-volume order periods.

Full shipping details are available in the Shipping and Delivery Policy: /policies/shipping-policy.

International Orders, Customs, and Duties

Himaya accepts international orders through the website. International orders are prepaid only.

International customs duties, import taxes, VAT, clearance fees, and destination-country charges are the customer's responsibility unless Himaya confirms otherwise in writing.

Delays caused by customs authorities, courier inspections, destination-country procedures, customer documentation, incorrect address details, or unpaid destination charges are outside Himaya's direct control.

Returns, Exchanges, Refunds, and Store Credit

Returns, exchanges, refunds, store credit, size exchanges, sale-item exclusions, custom-item exclusions, reporting windows, proof requirements, and return-shipping responsibilities are governed by Himaya's Return and Exchange Policy: /policies/refund-policy.

Himaya follows an exchange-first policy. Store credit may be offered when an approved exchange is not possible. Refunds are only considered in limited approved cases.

Customers must contact Himaya within 7 days of delivery for eligible return, exchange, wrong, damaged, defective, or incomplete order claims. Once a request is approved, the item must be dispatched back to Himaya within 7 working days of approval.

Custom Sizing, Made-to-Order, and Altered Articles

Custom sizing, made-to-measure, or alterations are available only for selected articles where clearly mentioned on the product page or confirmed by Himaya.

If a customer requests changes to a standard size, the article may be treated as customized or made-to-measure. Customers must provide accurate measurements and required details for custom-size or made-to-order articles.

Custom-made, made-to-order, stitched-to-measure, and altered items are final sale unless there is a verified Himaya-caused issue, as stated in the Return and Exchange Policy.

Customer Responsibilities

Customers are responsible for reviewing product details, size information, article preparation time, delivery information, payment details, customs responsibility, and applicable policies before placing an order.

Customers are responsible for providing accurate name, phone number, WhatsApp number, email address, delivery address, city, country, postal code where applicable, size selection, measurements where required, and appointment details.

Customers should respond promptly when Himaya contacts them for order verification, Cash on Delivery verification, measurement confirmation, address confirmation, customs information, or appointment details. Delays in customer response may delay processing or delivery.

Intellectual Property

All Himaya website content, product photography, product images, product names, designs, artwork, graphics, videos, text, layout, branding, logos, styling, and website materials belong to Himaya or its licensors unless otherwise stated.

Customers and visitors may not copy, reproduce, modify, distribute, sell, use commercially, scrape, publish, or create derivative works from Himaya content without written permission from Himaya.

If Himaya content is used without permission, Himaya may request removal and take appropriate steps to protect its rights.

Third-Party Services

Himaya's website and services may rely on Shopify, Shopify apps, payment processors, PayFast, courier partners, analytics tools, advertising tools, WhatsApp, email services, and other third-party services where enabled.

These third-party services may have their own terms, policies, privacy practices, processing timelines, technical limitations, and service conditions. Himaya will support customers where reasonable, but Himaya is not responsible for delays, outages, errors, or actions caused by third-party services outside Himaya's direct control.

Website Availability and Errors

Himaya aims to keep the website accurate, functional, and available, but the website may occasionally be affected by maintenance, technical errors, hosting issues, Shopify platform issues, app issues, payment gateway issues, internet disruption, or other service interruptions.

Himaya may update, suspend, correct, or remove website content, products, prices, promotions, or features at any time where necessary.

Limitation of Liability

To the maximum extent permitted by applicable law, Himaya will not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, loss of opportunity, business interruption, emotional distress, data loss, courier delays, customs delays, third-party service failures, or losses caused by customer-provided incorrect information.

Where Himaya is found responsible for a direct issue connected with an order, Himaya's maximum liability will be limited to the amount paid by the customer for the affected item, unless applicable law requires otherwise.

This limitation does not reduce any refund, exchange, store credit, or other resolution expressly approved under Himaya's Return and Exchange Policy. It applies to additional claims beyond approved policy remedies, unless applicable law requires otherwise.

Nothing in these Terms is intended to exclude liability that cannot be excluded under applicable law.

Indemnification

To the extent permitted by applicable law, customers agree to be responsible for claims, losses, damages, costs, or expenses that arise from misuse of the website, fraudulent orders, false information, unauthorized use of Himaya content, violation of these Terms, violation of applicable law, or infringement of another person's rights.

Force Majeure

Himaya will not be responsible for delay or failure to perform where the delay or failure is caused by events outside Himaya's reasonable control, including courier disruption, customs delays, natural disasters, weather conditions, public holidays, strikes, government restrictions, internet or platform outages, payment gateway disruption, civil unrest, emergency situations, or other force majeure events.

Any return, exchange, store credit, or refund request will still be reviewed according to Himaya's Return and Exchange Policy where applicable.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Pakistan, unless another law is required to apply under applicable consumer or cross-border rules.

Customers should first contact Himaya through the official support channels so that any issue can be reviewed and resolved directly where possible.

Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will continue to apply to the fullest extent permitted by law.

Changes to These Terms

Himaya may update these Terms from time to time to reflect changes in business practices, Shopify settings, payment methods, courier services, product categories, policies, legal requirements, or website features.

The updated version will be posted on this page with a revised effective date. Continued use of the website or placing an order after updates are posted means the customer accepts the updated Terms.

Contact Himaya

For questions about these Terms, orders, support, shipping, sizing, returns, exchanges, appointments, or website use, contact Himaya through the official support channels.

WhatsApp / Call: +92 325 8995035

Email: himaya@email.com

Contact Himaya page: /pages/contact-us

Open Items Before Publishing

• Effective date must be added before publishing.

• Legal business name or registered entity operating Himaya must be confirmed.

• Customer-requested cancellation deadline and exceptions must be confirmed.

• Formal dispute-resolution forum, court jurisdiction, venue, and any arbitration/mediation wording must be reviewed by legal counsel.

• Final list of payment methods beyond PayFast should be confirmed after Shopify checkout setup.

• Any jurisdiction-specific consumer rights for international markets should be reviewed by qualified legal counsel before publishing.

Legal Review Note

This Terms and Conditions content is a drafting aid for Himaya. It does not constitute legal advice. Himaya should have the final Terms and Conditions reviewed and approved by a qualified lawyer familiar with Pakistani and applicable international law before publishing it on the website.