Himaya's Shipping and Delivery Policy explains how women's clothing orders are prepared, shipped, tracked, and delivered within Pakistan and internationally.

At Himaya, every article is handled with care, and we aim to keep your delivery experience clear, reliable, and supported from purchase to arrival.

Quick Summary

• Himaya offers free standard delivery within Pakistan and worldwide shipping for international customers.

• The preparation or processing time for each article is shown on the product page near the price and product details, and may also appear at checkout before purchase.

• Different articles may require different preparation times depending on design, stitching, handwork, embellishment, order volume, and availability.

• Ready-to-ship and in-stock articles are usually prepared and dispatched faster.

• Stitched, formal, bridal, heavy party-wear, pre-order, customized, and made-to-order articles may require additional preparation time before dispatch. The applicable preparation time will be mentioned on the article page or confirmed by Himaya before dispatch.

• Delivery time begins after the article has been prepared, packed, and dispatched.

• If a prepaid item becomes unavailable before dispatch, Himaya will contact the customer regarding a refund, exchange, store credit, or suitable alternative according to the Return and Exchange Policy (/policies/refund-policy).

• Once dispatched, domestic orders within Pakistan usually take 2-4 working days to arrive under normal delivery conditions.

• Once dispatched, international orders usually take 5-14 working days to arrive, depending on the destination country, courier service, customs clearance, and local delivery procedures.

• Domestic delivery within Pakistan is free of charge. International shipping charges are calculated at checkout.

• Cash on Delivery may be available in Pakistan only for selected ready-to-ship domestic orders, if shown at checkout and approved after verification.

• International orders must be prepaid. Cash on Delivery is not available for international orders.

• International customers are responsible for customs duties, import taxes, VAT, clearance fees, and destination-country charges unless Himaya confirms otherwise in writing.

• Tracking details are shared after dispatch, where courier tracking is available.

• Delivery timelines are estimates and may be affected by courier delays, customs clearance, public holidays, sale periods, festive seasons, weather conditions, remote-area delivery, or high-volume order periods.

Does Himaya offer free delivery in Pakistan?

Yes. Himaya offers free standard delivery within Pakistan on domestic orders. Free delivery applies to standard outbound order delivery only and does not automatically apply to return, exchange, re-delivery, or re-shipping charges.

Does Himaya ship worldwide?

Yes. Himaya ships women's clothing orders internationally through trusted courier partners. International shipping availability, charges, and delivery timelines may vary depending on the destination country and courier service.

When will my order be prepared?

The preparation or processing time for each article is shown on the product page near the price and product details, and may also appear at checkout before purchase. Preparation time may vary depending on article type, design, stitching requirement, handwork, embellishment, order volume, and availability.

When does order preparation begin?

Order preparation begins after Himaya confirms the order. For prepaid orders, preparation begins after payment verification. For Cash on Delivery orders, preparation begins after order verification, where applicable. If any order detail requires the customer's confirmation first, preparation will begin once that response is received.

If a prepaid item becomes unavailable before dispatch, Himaya will contact the customer regarding a refund, exchange, store credit, or suitable alternative according to the Return and Exchange Policy (/policies/refund-policy).

When will ready-to-ship or in-stock articles be dispatched?

Ready-to-ship and in-stock articles are usually prepared and dispatched faster. The exact preparation or dispatch timeline will be shown on the product page before purchase.

How long do stitched, formal, bridal, or made-to-order articles take?

Stitched, formal, bridal, heavy party-wear, pre-order, customized, and made-to-order articles may require additional preparation time before dispatch. The applicable preparation or processing time will be mentioned on the article page near the price and product details, or confirmed by Himaya before dispatch.

When does delivery time start?

Delivery time starts after the article has been prepared, packed, and dispatched to the courier. Article preparation time and courier delivery time are separate timelines.

What is Himaya's delivery timeline within Pakistan?

Once dispatched, domestic orders within Pakistan usually take 2-4 working days to arrive under normal delivery conditions. Remote areas, public holidays, courier delays, sale periods, festive seasons, weather conditions, or high-volume order periods may take longer.

What is Himaya's delivery timeline for international orders?

Once dispatched, international orders usually take 5-14 working days to arrive, depending on the destination country, courier service, customs clearance, and local delivery procedures. Remote destinations, customs inspections, public holidays, courier delays, or high-volume seasons may take longer.

How are shipping charges calculated?

Domestic delivery within Pakistan is free of charge. International shipping charges are calculated at checkout based on destination country, order weight, package size, and courier service. Any available free-shipping offer for international orders will be shown at checkout or announced through Himaya's official channels.

Is Cash on Delivery available?

Cash on Delivery may be available in Pakistan only for selected ready-to-ship domestic orders, if shown at checkout and approved after Himaya's order verification. Himaya may contact the customer through call, WhatsApp, SMS, or email to verify a Cash on Delivery order before processing.

Cash on Delivery is not available for international orders, bridal, formal, heavy party-wear, stitched, made-to-order, customized, pre-order, sale, high-value, or specially prepared orders unless Himaya confirms otherwise.

Are international orders prepaid?

Yes. International orders must be prepaid before processing. International Cash on Delivery is not available.

Are customs duties and import taxes included?

No. International customs duties, import taxes, VAT, clearance fees, and destination-country charges are not included in Himaya's product prices or international shipping charges unless clearly stated. These charges are the customer's responsibility and may be collected by the courier, customs authority, or local delivery partner at the time of delivery.

How can I track my order?

Tracking details will be shared after dispatch, where courier tracking is available. Customers may use the tracking details provided or contact Himaya support for shipping assistance.

Can I change my shipping address after placing an order?

Shipping address changes may be requested before dispatch only. Once an order has been dispatched, address changes cannot be guaranteed.

What happens if the delivery address is incorrect?

Customers are responsible for providing complete and accurate delivery details at checkout, including name, phone number, address, city, country, and postal code where applicable. If delivery is delayed, returned, or failed because of an incorrect or incomplete address, the customer may be responsible for any re-delivery, return, or re-shipping charges.

What happens if delivery is refused or the customer is unavailable?

If a customer refuses delivery, is unavailable, does not respond to courier contact, or does not complete required customs or delivery procedures, the customer may be responsible for return charges, re-shipping charges, customs charges, and non-refundable shipping costs, where applicable.

Can I collect my online order from the boutique?

Boutique pickup may be available only after Himaya confirms that the order is ready for collection. Customers should not visit the boutique for pickup until they receive confirmation from Himaya support.

What happens if my parcel is delayed?

Himaya will support customers with available tracking and courier information, but delays caused by courier operations, customs clearance, public holidays, weather conditions, remote-area delivery, incorrect address details, high-volume periods, or destination-country procedures are outside Himaya's direct control.

What happens if a parcel is lost, missing, damaged, or incomplete?

If a parcel appears lost or unusually delayed before delivery, customers should contact Himaya support with their order number and tracking details so the issue can be reviewed with the courier.

If an order is delivered damaged, incomplete, or with a delivery-related issue, customers should contact Himaya within 7 days of delivery with their order number, contact details, clear photos, and an unboxing video where applicable. Himaya will review the issue and guide the customer according to the Return and Exchange Policy (/policies/refund-policy).

Do sale periods, Eid, bridal season, or launches affect delivery?

Yes. Preparation, dispatch, and delivery may take longer during sale periods, Eid, bridal season, wedding season, new collection launches, public holidays, or high-volume order periods. Himaya recommends placing urgent orders in advance.

How do I contact Himaya for shipping support?

For shipping and delivery support, contact Himaya through the official support channels:

WhatsApp / Call: 0325 8995035

Email: himaya@email.com

FAQs

Does Himaya offer free delivery in Pakistan?

Yes. Himaya offers free standard delivery within Pakistan on domestic orders. Free delivery applies to standard outbound order delivery only.

Does Himaya ship internationally?

Yes. Himaya offers worldwide shipping for women's clothing orders. International shipping availability, charges, and timelines may vary by destination country.

Where can I see the preparation time for my dress?

The preparation or processing time for each article is shown on the product page near the price and product details, and may also appear at checkout before purchase. Delivery time begins after the article is ready and dispatched.

When does Himaya start preparing my order?

Order preparation begins after Himaya confirms the order. For prepaid orders, preparation begins after payment verification. For Cash on Delivery orders, preparation begins after order verification, where applicable. If any order detail requires the customer's confirmation first, preparation will begin once that response is received.

What happens if a prepaid item becomes unavailable before dispatch?

If a prepaid item becomes unavailable before dispatch, Himaya will contact the customer regarding a refund, exchange, store credit, or suitable alternative according to the Return and Exchange Policy (/policies/refund-policy).

How long does a ready-to-ship article take?

Ready-to-ship and in-stock articles are usually prepared and dispatched faster. The exact timeline will be shown on the product page.

How long do bridal, formal, stitched, or heavy party-wear articles take?

Bridal, formal, stitched, heavy party-wear, pre-order, customized, and made-to-order articles require article-specific preparation time. The estimated preparation time will be shown with the article details at the time of purchase or confirmed by Himaya before dispatch.

When does delivery time begin?

Delivery time begins after the article has been prepared, packed, and dispatched to the courier.

How long does delivery take within Pakistan?

Once dispatched, domestic orders within Pakistan usually take 2-4 working days under normal delivery conditions. Remote areas, public holidays, sale periods, weather conditions, or courier delays may take longer.

How long does international delivery take?

Once dispatched, international delivery usually takes 5-14 working days, depending on destination country, courier service, customs clearance, and local delivery procedures.

Are customs duties included in my order total?

No. Customs duties, import taxes, VAT, clearance fees, and destination-country charges are the customer's responsibility unless Himaya confirms otherwise in writing.

How are shipping charges calculated?

Domestic delivery within Pakistan is free. International shipping charges are calculated at checkout based on destination country, order weight, package size, and courier service.

Is Cash on Delivery available in Pakistan?

Cash on Delivery may be available only for selected ready-to-ship domestic orders, if shown at checkout and approved after Himaya's order verification.

Is Cash on Delivery available for international orders?

No. International orders must be prepaid. Cash on Delivery is not available for international orders.

Will I receive tracking details?

Yes. Tracking details will be shared after dispatch, where courier tracking is available.

Can I change my delivery address?

Address changes may be requested before dispatch only. Once an order is dispatched, address changes cannot be guaranteed.

What happens if I enter the wrong address?

If delivery fails or is delayed because of an incorrect or incomplete address, the customer may be responsible for re-delivery, return, or re-shipping charges.

What happens if I refuse delivery?

If delivery is refused or the customer is unavailable, the customer may be responsible for return charges, re-shipping charges, customs charges, and non-refundable shipping costs, where applicable.

Can I pick up my order from the boutique?

Boutique pickup may be available only after Himaya confirms that the order is ready for collection. Customers should wait for confirmation before visiting the boutique.

What should I do if my parcel is damaged or incomplete?

Contact Himaya within 7 days of delivery with your order number, contact details, clear photos, and an unboxing video where applicable. Himaya will review the issue according to the Return and Exchange Policy (/policies/refund-policy).

Do delivery timelines change during sales, Eid, or bridal season?

Yes. Preparation and delivery may take longer during sale periods, Eid, bridal season, wedding season, launches, public holidays, or high-volume order periods.

How do I contact Himaya for delivery support?

You can contact Himaya through WhatsApp or call at 0325 8995035, or email himaya@email.com.