Frequently Asked Questions
Find quick answers about orders, sizing, shipping, delivery, returns, exchanges, boutique visits, and custom sizing at Himaya.
Quick Summary
- Himaya sells women's clothing online within Pakistan and worldwide.
- Preparation times for each article are noted on individual product pages.
- Free standard delivery applies to all domestic orders within Pakistan.
- International shipping is available (prepaid orders only). Customs/duties are paid by the recipient.
- Standard sizing ranges from XS to XXL. Sizing assistance is available before purchase.
- Issues must be reported within 7 days of delivery under our Exchange-First Policy.
Browse FAQ Topics
Most Asked Questions
Does Himaya ship internationally?
Yes. Himaya offers worldwide shipping for women's clothing orders. International shipping charges are calculated at checkout based on destination country, order weight, package size, and courier service.
What sizes does Himaya offer?
Himaya offers sizes XS to XXL. Customers should check our Size Guide and article-specific size details before placing an order.
How many days do I have to report an issue?
Customers must contact Himaya within 7 days of delivery for eligible return, exchange, wrong, damaged, defective, or incomplete order claims.
Do you offer refunds?
Himaya follows an exchange-first policy. Store credit may be offered when an approved exchange is not possible. Refunds are only considered in limited approved cases.
Is Cash on Delivery available?
Cash on Delivery is available only for selected ready-to-ship items within Pakistan, if shown at checkout, and after order verification. Cash on Delivery is not available for international, bridal, formal, stitched, customized, made-to-order, pre-order, sale, or high-value articles.
Can I return an item if it does not fit?
Eligible ready-to-wear size exchanges may be reviewed according to Himaya's Return and Exchange Policy. International size exchanges are subject to Himaya's approval, and the customer is responsible for related shipping and customs charges.
Orders & Payments
How can I place an order on Himaya?
You can place an order through Himaya's website by selecting your article, size, and available options, then completing checkout. Available payment options will appear at checkout.
Can I order through WhatsApp?
Customers may contact Himaya on WhatsApp for order support, product questions, and size help. Website checkout remains the official order process unless Himaya confirms otherwise.
Does Himaya offer Cash on Delivery in Pakistan?
Cash on Delivery is available only for selected ready-to-ship items within Pakistan, if shown at checkout, and after order verification. Cash on Delivery is not available for international, bridal, formal, stitched, customized, made-to-order, pre-order, sale, or high-value articles.
Are international orders prepaid only?
Yes. International orders are prepaid only.
Can I change my order after placing it?
Order changes can be requested before processing, but they cannot be guaranteed. Changes may not be possible once an article is processed, customized, packed, or dispatched.
Can I change my shipping address after placing an order?
Shipping address changes may be requested before dispatch only. Once an order has been dispatched, address changes cannot be guaranteed.
Where can I see the preparation time for my article?
The preparation time for each article is shown on the product page at the time of purchase. Different articles may require different preparation times depending on design, stitching, handwork, embellishment, and availability.
What happens if a prepaid item becomes unavailable before dispatch?
If a prepaid item becomes unavailable before dispatch, Himaya will contact the customer regarding a refund, exchange, or suitable alternative, as outlined in our Return and Exchange Policy.
Product & Article Information
Where can I find product details?
Product details are shown on each article page. Customers should review the product description, size details, fit notes, fabric information, preparation time, and available options before ordering.
Can I ask about article availability before ordering?
Yes. Customers may contact Himaya before ordering to ask about article availability, size, preparation time, and product details.
Are product colors exactly the same as shown in photos?
Slight color variation may occur due to lighting, photography, editing, or device screen settings, and minor color differences are not considered a defect.
Are styling items included with the article?
Styling items shown in campaign or product photography are for visual reference only and are not included unless clearly mentioned in the product description.
Can I request changes to an article?
Changes to an article are available only where shown on the product page or confirmed by Himaya. Custom-size, altered, stitched-to-measure, and made-to-order articles follow Himaya's Return and Exchange Policy.
Size & Fit
Where can I find Himaya's Size Guide?
You can review Himaya's Size Guide at /pages/size-guide.
What sizes does Himaya offer?
Himaya offers sizes XS to XXL. Customers should check the Size Guide and article-specific size details before placing an order.
What is flat garment bust?
Flat garment bust is measured across the front of the garment when laid flat.
Should I use body measurements or garment measurements?
Use body measurements for general size guidance and check product-page garment measurements where available. Product-page measurements are more specific to the article.
What should I do if I am between two sizes?
If your measurements fall between two sizes, contact Himaya before placing your order. The best size may depend on the article's cut, fabric, and fit.
How do I know my size before ordering from Pakistan or internationally?
Review Himaya's Size Guide, check the article-specific size details on the product page, and contact Himaya before ordering if you are unsure. This is especially important for international customers, bridal or formal articles, and custom-size requests.
Can Himaya help me choose my size?
Yes. Himaya can help customers with size guidance before ordering. Customers may contact Himaya through WhatsApp, call, email, or the Contact Himaya page.
Can I request custom sizing?
Custom sizing, made-to-measure, or alterations are available only for selected articles where clearly mentioned on the product page or confirmed by Himaya.
What if Himaya sends a size different from my confirmed order?
If Himaya sends a size different from the confirmed order, it will be treated as a Himaya-caused issue and reviewed according to the Return and Exchange Policy.
Shipping & Delivery
Does Himaya offer free delivery in Pakistan?
Yes. Himaya offers free standard delivery within Pakistan on domestic orders. Free delivery applies to standard outbound order delivery only.
How long does domestic delivery take?
Once dispatched, domestic orders within Pakistan usually take 2-4 working days under normal delivery conditions.
How long does international delivery take?
Once dispatched, international delivery usually takes 5-14 working days, depending on destination country, courier service, customs clearance, and local delivery procedures.
Will I receive tracking details?
Yes. Tracking details are shared after dispatch, where courier tracking is available.
What happens if my parcel is delayed?
Himaya will support customers with available tracking and courier information. Delays caused by courier operations, customs clearance, public holidays, weather conditions, remote-area delivery, incorrect address details, high-volume periods, or destination-country procedures are outside Himaya's direct control.
What if my order never arrives?
If an order appears lost or missing, contact Himaya with your order number and delivery details. Himaya will review the issue with available courier information and guide you according to the Shipping Policy and Return Policy.
What happens if I enter the wrong address?
Customers are responsible for providing complete and accurate delivery details. If delivery fails or is delayed because of an incorrect or incomplete address, the customer may be responsible for re-delivery, return, or re-shipping charges.
International Orders
Does Himaya deliver to the USA, UK, or Canada?
Yes. Himaya offers worldwide shipping for women's clothing orders. International shipping charges are calculated at checkout based on destination country, order weight, package size, and courier service.
Are customs duties included in my order total?
No. International customs duties, import taxes, VAT, clearance fees, and destination-country charges are the customer's responsibility unless Himaya confirms otherwise in writing.
Can international customers exchange sizes?
International size exchanges are subject to Himaya's approval, and the customer is responsible for related shipping and customs charges.
Should I confirm my size before ordering internationally?
Yes. International customers should review the Size Guide, product-page fit notes, and article-specific measurements before placing an order. If unsure, contact Himaya before purchasing.
Returns & Exchanges
Can I return my order if I change my mind?
Himaya does not offer open cash refunds for general returns or preference-based exchanges. Eligible items may be reviewed for exchange or store credit according to the Return and Exchange Policy.
How many days do I have to send back an approved item?
Once a request is approved, the item must be dispatched back to Himaya within 7 working days of approval.
Are sale items or custom articles returnable?
Sale items, custom-made, made-to-order, stitched-to-measure, and altered items are final sale unless wrong, damaged, defective, or incomplete.
Who pays return shipping?
Customer pays return and exchange shipping for size exchange, preference-based exchange, and approved non-defective exchange. Himaya supports return shipping only when the issue is caused by Himaya.
Is an unboxing video required?
An unboxing video is required for missing, damaged, or incomplete parcel claims.
Can I exchange an online order at the boutique?
Online orders may be reviewed for boutique exchange only after approval from Himaya's online support team.
Custom Sizing & Made-to-Order
Does Himaya offer custom sizing?
Custom sizing, made-to-measure, or alterations are available only for selected articles where clearly mentioned on the product page or confirmed by Himaya.
Do made-to-order articles take longer to prepare?
Yes. Stitched, formal, bridal, customized, and made-to-order articles may require additional preparation time before dispatch. The preparation time for each article is shown on the product page.
Should I book an appointment for a customized dress?
Yes. Appointment booking is recommended for customized dresses, bridal or formal discussions, heavy party-wear, size guidance, article viewing, and requested changes.
Boutique Visits & Appointments
Can I visit the Himaya boutique?
Customers can review current boutique visit details, address, visiting hours, and appointment options on the Contact Himaya page.
Can I book an appointment with a designer?
Yes. Customers may request a designer appointment through WhatsApp, call, email, or the contact form. Appointment requests are confirmed based on availability.
What should I share before my appointment?
Please share your full name, contact number, preferred date, preferred time, inquiry type, and any product link or article name you want to discuss.
Support & Contact
How can I contact Himaya quickly?
You can contact Himaya through WhatsApp or call at +92 325 8995035. You may also email himaya@email.com or use the Contact Himaya page.
When will Himaya reply?
Customers may send online inquiries at any time. Response times may vary during launches, sale periods, collection drops, weekends, and public holidays.
Still Need Help?
Our customer care team is available to assist you with sizing, orders, and custom bridal or formal inquiries.
WhatsApp / Call: +92 325 8995035 | Email: himaya@email.com
Contact Himaya Support